Baby Discovery - Baby, Toddler & Girls Easter Dresses and Boys Easter Suits

FAQ
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FAQ

Frequently Asked Questions (FAQ):

Baby Discovery wants to make your shopping experience as pleasant as possible. We have provided answers to frequently asked questions below. If your question has not been addressed, please feel free to contact us by clicking on the Live Help image in the upper right corner of your screen for instant chat, sending an email using the Contact Us page,  or calling 619-832-2292 during business hours.

Q: Can I visit your warehouse to view the selection of clothing?
A: The
warehouse is not open to the public, however you may complete a purchase online and it will be shipped to your address. Our warehouse is located in San Diego, California and we ship worldwide.

Q: What sizes of special occasion or formal wear clothing do you sell?
A: Sizes range from newborn to size 16 for some special occasion or formal wear clothing.

Q: What if the size I want to buy says OUT OF STOCK? Can I still order this item?
A: If a particular size is OUT OF STOCK, please contact Baby Discovery Boutique by sending an email using the Contact Us form to find out when the item will be back in stock. Include the SKU number and size of the item you need. Depending on the manufacturer, some items may be ordered and shipped to you within 1 week. Other times, items might be on clearance and the stock will not be replenished.

 Q: What types of fabrics are used in the special occasion clothing sold?
A:
 There are various types of fabrics used to make special occasion clothing for children. The majority of items available in the United States use fabrics such as satin, taffeta, organza to name a few.  Fabric or the type of weave does not denote fabric content.  

 

Q: What is the fabric content of the special occasion clothing?
A: Most of the special occasion clothing has a fabric content which is polyester. If the fabric content is not polyester, it will be listed in the description. For example: 60% polyester 40% cotton. The type of fabric also provides clues as to the content if you are familiar with fabric types.  Sateen has a fabric content of cotton that has a satin-like feel and luster. On the other hand satin has a fabric content made from fibers such as silk, nylon or polyester.  Silk content is much more expensive than polyester content which is man-made.

Q: Who do you purchase your clothing from?

A: We purchase our clothing directly from manufacturers and wholesale distributors. We do not purchase items from liquidation sales. All of our items purchased are new.

Q: Do you purchase from USA manufacturers?
A: Yes, we purchase clothing made in the USA and overseas. If the clothing was manufactured in the USA, it will be stated in the description.

 Q: Do you have any new items in stock that are not on the website?
A: Yes, we receive new merchandise each week. It usually takes 1 - 2 weeks from the time the items were purchased to be available on the website.

Q: Where are you located? Do you have a physical store?
A: We are located in San Diego, CA in the Mission Valley / Fashion Valley area.  We have a physical store location open to the public and we also sell and ship products over the internet. Vist the Hours and Location  page for more information.

Q: What methods of payment do you accept?
A: We accept PAYPAL and major credit cards: Visa, MasterCard, American Express and Discover Card. You may also use your Debit Card as long as the Visa or MasterCard logo is present on the card. You may also checkout and pay with your Amazon account. We also accept Money Orders and Certified Bank Checks (no personal checks are accepted).

Q: If I pay by Money Order or a Certified Bank Check, how long will it take before I receive my order?
A: As soon as payment is received, the package will be shipped. Payment must be received within 7 days from the date of purchase or the item(s) will be returned to stock. If you are concerned about the payment not arriving within the 7 days allotted, please contact customer service at 619 955-6272 or send an email using the Contact Us form  with your order number to request an extension of time.

Q: Do I need to create an account to make a purchase?
A: No. However, creating an account is easy and free! The benefit of creating an account allows customers to login and track their orders. You can also view your history of purchases that you have made with us. Another advantage is that you will have an address book attached to your account. We can deliver your products to another address other than yours. This is perfect to send birthday gifts direct to the birthday person themselves.

Q: What information is needed to create an account?
A: An account is created using your name, address, telephone number and email address. We do not store detailed credit card information.Your personal information will remain confidential. Please read the privacy policy for more detailed information.

Q: I am a returning customer, why do I have to re-enter my credit card details?
A: We do not store detailed credit card information. This is for your protection.

Q: If I add items to my shopping cart and return later, will they still be there?
A: Yes, any products added to your online cart will remain there until the items are removed or purchased.

Q: What is the cost of the shipping?
A: Shipping is calculated based on the weight. If you wish to obtain an estimate of your shipping cost, add the item to the shopping cart. Once you have viewed the shipping cost, you may continue shopping by selecting any of the Categories on the left or you may proceed with Checkout.

Q: How long will it be before my order ships?
A: All clothing items are usually shipped within 1 - 2 days unless stated otherwise in the product description.  Packages ship Monday - Friday.

Q: Why does your website end in .us and not .com (www.babydiscovery.us)?
A: The .us is the new extension for companies operating in the United States. We selected this ending because we are a company based in the USA and wanted to be recognized as such.

Q: Why does the website link www.BabyDiscoveryBoutique.com take me to the www.BabyDiscovery.US website?
A: The babydiscovery.us domain name is the main hosting domain from Baby Discovery, LLC. Any traffic from the domain name babydiscoveryboutique.com (which is also owned and operated by Baby Discovery, LLC) is redirected to babydiscovery.us as they both share the same inventory.